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Return and Refund Policy

NDAHJ ICT Solution > Return and Refund Policy

Introduction

At NDAHJ ICT Solution, trading as NDAHJ Trading Enterprises CC, we are committed to providing high-quality IT Consultancy, Automation Services, Data Security, Office Utility, Development, Cloud Services, Network Solutions, ERP, and Hardware Solutions. If you are not entirely satisfied with your purchase, we are here to help.

1. Service Returns and Refunds

  • Eligibility for Returns: Due to the nature of our services, returns and refunds are typically not applicable. However, we understand that there may be exceptional circumstances. Please contact us to discuss your specific situation.
  • Service Cancellations: If you need to cancel a service, please notify us as soon as possible. Refund eligibility will depend on the terms outlined in your service agreement and the stage of service delivery at the time of cancellation.

2. Product Returns and Refunds

  • Hardware Solutions: For hardware products purchased from us, the following return and refund policy applies:
    • Return Period: You have 30 calendar days from the date of purchase to return a product.
    • Eligibility: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
    • Non-Returnable Items: Certain items are not eligible for return, such as customized products or software that has been opened or activated.
  • Refund Process: Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Refunds may take a few days to process, depending on your payment provider.

3. Partial Refunds

  • Partial Refunds: In some cases, only partial refunds may be granted, such as for products that are returned with obvious signs of use, missing parts, or not in their original condition.

4. Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchanges: If you need to exchange a product for the same item, please contact us. You will be responsible for the shipping costs of the exchanged item.

5. Contact Us

If you have any questions about our Return and Refund Policy or need to initiate a return or cancellation, please contact us at:

NDAHJ ICT Solution
NDAHJ Trading Enterprises CC
Email: sales@ndahjsol.com
Phone: +264 81 300 4499

By using our services and purchasing our products, you agree to this Return and Refund Policy.